We are part of the growing technology, so having the latest communication system in your organization is essential. We are juggling daily to stay ahead with the latest equipment from all our competitors. And if the backbone of the organization i.e. telephone or communication will not be the latest we will lag behind. Now let’s know what is PBX digital system and how it works.

What is PBX Digital System and how it works?

A PBX (Private Branch Exchange) digital system is a telephone system that allows businesses and organization to have an internal telephone network. Unlike, traditional public switched telephone networks (PSTN), a PBX digital system uses internet protocol (IP) technology to route calls within an organization.

The system requires a central switching unit, known as the PBX, which manages all incoming and outgoing calls. The PBX unit includes software and hardware that allows it to route calls to the appropriate extensions and handle call routing, voicemails, and other features.

Calls within the organization are routed through the PBX digital system, which connects the caller to the appropriate extension or department. External calls are also routed through the PBX, but first must pass through a gateway that connects the PBX to the PSTN or other external networks.

The system allows for a wide range of features and functionality, including call forwarding, voice messaging, auto-attendants, and call recording. It also provides detailed call analytics, allowing businesses to track and manage phone usage.

Overall, PBX digital system provides a cost-effective and scalable solution for businesses and organizations by creating an internal telephone network and improving their communication capabilities.

Who is the best PBX digital system Provider?

There are many companies that provide EPABX telephone systems, EPABX intercom systems, PBX digital systems, on whom to trust and rely. CCL EPABX is one of the renowned names in the industry of EPABX and security systems for selling genuine and high-quality products. The company deals in all types of EPABX systems with the latest technology which will suit your budget. We also customize the product as per the prerequisite of the client.

We have a team of professional engineers who have been working with us for a long time. We are the leading manufacturers of EPABX systems and you will find the best EPABX system with us. The company has been dealing with PBX digital systems and security systems for more than a decade. We also provide intercom for housing society at reasonable rates.

EPABX SYSTEM AND ITS FUNCTIONS

The EPABX system is used to manage the communication flow within an organization by sharing a pool of phone lines among a large number of users.

The functions of the EPABX system include:

• Call routing:The EPABX system routes incoming calls to the appropriate extension and sends outgoing calls through the appropriate phone line.
• Call transfer:The EPABX system allows users to transfer calls to other extensions or external numbers seamlessly.
• Call recording:Some EPABX systems offer call recording capabilities for quality control, training and compliance purposes.
• Voicemail: The EPABX system provides voicemail services to allow users to leave and retrieve messages when unavailable.
• Conferencing: The EPABX system allows users to set up conference calls with multiple internal or external participants.
• Call queuing: The EPABX system places incoming calls in a queue during peak hours when all lines are busy.
• Call forwarding: The EPABX system forwards incoming calls to alternative numbers in case the primary number is busy or not answered.
• Call monitoring: The EPABX system provides call monitoring capabilities to allow supervisors to monitor calls for training, quality control or compliance purposes.
• Caller identification: The EPABX system displays the caller ID of incoming calls on the user’s phone screen.
• Integration with other systems: EPABX systems can be integrated with other software systems such as customer relationship management (CRM) software to improve efficiency and customer service.

Hence, these functions are enough to define how beneficial the EPABX systems are in the organization for the smooth functioning of daily work.